Returns & Refunds Policy

Last Updated: [Month/Day/Year]

1. Return Eligibility

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, unwashed with original tags
  • Packaging: Must include all original boxes and protective materials
  • Exceptions: Final sale items (clearly marked)

2. Non-Returnable Items

  • Intimate apparel (for hygiene reasons)
  • Custom/made-to-order products
  • Earrings and body jewelry
  • Items without proof of purchase
  • Used or damaged merchandise

3. Return Process

Step-by-Step Guide:

  1. Log in to your account
  2. Select “Request Return” for your order
  3. Choose refund method (original payment/store credit)
  4. Print prepaid return label (domestic orders)
  5. Package securely and ship within 7 days

4. Refund Methods

  • Original Payment: 7-10 business days after processing
  • Store Credit: Issued immediately (+10% bonus)
  • Exchange: Requires return approval first

5. Return Shipping Costs

  • Domestic Returns: $6.99 deducted from refund
  • International Returns: Customer responsibility
  • Free Returns: For defective/wrong items

6. Quality Assurance

For damaged/defective items:

  • Contact us within 48 hours of delivery
  • Provide clear photos of issues
  • We cover return shipping costs
  • Options: Replacement or full refund

7. Special Considerations

  • Festive Wear: Extended to 30 days during holiday seasons
  • Luxury Items: Require authenticity card for return
  • Sets: Must return complete sets for refund

8. Refund Processing

  • Allow 3-5 business days for quality inspection
  • Bank processing may take additional 2-5 days
  • You’ll receive email confirmation when completed

9. Exchange Policy

We currently offer:

  1. Standard Exchange:
    • Return original item
    • Place new order for replacement
    • Price adjustments applied
  2. Instant Credit:
    • Receive immediate store credit
    • Use for future purchases
    • No expiration date

10. Holiday Returns

Extended periods for:

  • Diwali purchases: Until January 15
  • Wedding season: Special 45-day window
  • New Year collections: Until February 1

11. Return Status Tracking

Monitor your return:

  • Through your account dashboard
  • Via carrier tracking information
  • Email notifications at each stage
  • Contact us if unresolved after 14 days

12. Sustainable Returns Option

Donation Program:

  • Receive 15% store credit
  • Eligible items donated to charity
  • Professional cleaning included
  • Available for gently used returns

For fastest service, we recommend initiating all returns through our online portal. Please note that original shipping fees are non-refundable except in cases of our error. During peak seasons, allow 48 hours for customer service responses. All returns are subject to quality inspection upon receipt.